Shipping Policy
Our Order processing time takes around 24-48 hours before its shipped out.
We can’t control delays caused by the current pandemic or the postal service. If the maximum number of business days has passed and your package is missing, please reach out to us, and we will assist you the best way we can!
Please note that deliveries are an estimation and that it may take longer than this depending on where you live or if it's a busy time of the year- especially during COVID
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
NYRA are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Estimated Delivery Time for products:
SHIPPING TIME
Shipping time varies by location. Please note, some of our products are shipped from various warehouses and therefore shipping may generally vary from three to seven weeks. These are our estimates depending upon location;
|
Location |
*Estimated Shipping Time |
|
United States & UK |
2-4 weeks |
|
Canada, Europe |
2-4 weeks |
|
Australia, New Zealand |
2-4 weeks |
|
Central & South America |
2-4 weeks |
|
Asia |
3-4 weeks |
|
Africa |
3-4 weeks |
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
I placed an order but I didn't receive a confirmation email, what's going on?
Please check your SPAM folder to see if your confirmation email was sent there.
If you have not received your shipment within 15 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
I HAVE ONLY RECIEVED ONE ITEM WHEN I ORDERED TWO:
Since every order is custom made and we have a large assortment of products that are not all stocked in house, when you order multiple items at a time, they may be shipped separately from our different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. This enables us to have a completely FREE shipping option available for you.
I NEED TO CANCEL MY ORDER:
Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
There is a 15-minute window where you can cancel your order by emailing info@nyralondon.com
After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.
I RECIEVED A BROKEN/DAMAGED ITEM
We always put our customers first, if you receive a broken item due to delivery please email us for a FULL REFUND
For any other inquiries, feel free to contact us.
FAQS
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.